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Mobility Directory

Help & Safety

Finding care and accessible services, what the regulator ratings mean, and how to list your business

Important: A directory listing is a starting point, not a recommendation. Always read the latest inspection report and visit or speak to a service before you commit to it.

Choosing a Service Safely

1

Check the regulator

Read the latest inspection report from CQC, the Care Inspectorate, CIW, RQIA or HIQA. Ratings on a listing can lag behind a new inspection.

2

Visit if you can

For a care home, visit more than once and at different times of day. Ask to see the areas a resident would actually use.

3

Ask about staffing

Ask about staff turnover, agency use and how many staff are on at night. Continuity of care matters more than decor.

4

Confirm the access details

If step-free access, a hoist, a Changing Places toilet or parking is essential, confirm it directly with the service before you travel.

5

Check the contract

For care services, ask what the fee covers, what is charged as an extra, and what notice period applies on both sides.

Frequently Asked Questions

How do I find a care home or home care service near me?
Pick the type of service on the home page and enter a town, city or postcode. You can also browse by nation, region, county and town from the Locations page, or start from one of the category pages for care homes, home care and accessible businesses.
What do the regulator ratings mean?
Services in England are inspected by the Care Quality Commission (CQC) and graded Outstanding, Good, Requires Improvement or Inadequate. Services in Scotland are inspected by the Care Inspectorate and graded on a six point scale. Wales (CIW), Northern Ireland (RQIA) and Ireland (HIQA) inspect and publish reports but do not award a comparable single grade, so we show the regulator rather than a grade. Always read the latest inspection report before deciding.
What do the accessibility features on a listing mean?
Where a business describes its access, we map that to a fixed set of tags such as step-free access, lift access, accessible toilet, Changing Places toilet, hearing loop, assistance dogs welcome and accessible parking. Tags are drawn from what the business or its inspection report states. If access is critical for your visit, please confirm directly with the business.
Is the directory free to use?
Yes. It is free to search, and free for a business to be listed and to manage its own listing.
How do I list my business in the directory?
Choose List Your Service, register a business account, and complete your details. We cover care homes, home care companies, mobility and equipment providers, accessible venues, and supported living or day care services.
My business is already listed. How do I take control of it?
Open your listing and choose Sign in or register to claim. Register a business account, tell us your role, and we will verify the request before transferring the listing to you. You will then be able to keep the details up to date from your dashboard.
Something on a listing is wrong. How do I report it?
Please contact us with the listing name and what needs correcting. Much of the directory is compiled from public regulator records, so details can lag behind a change of name, address or ownership.
Can I leave a review?
Not yet. Reviews are not open while we build out the directory. When they launch, reviews will come from verified accounts and providers will be able to respond.
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VAT Relief and Disability Funding

If you are disabled or have a long-term medical condition, you may be able to buy eligible mobility equipment without paying VAT. This is a saving of 20% on qualifying items. For full guidance on what qualifies, visit GOV.UK - VAT relief for disabled people.

Personal Independence Payment (PIP) and Disability Living Allowance (DLA) are non-means-tested benefits specifically intended to help with the extra costs of disability and long-term health conditions. There are no restrictions on how you spend these payments. For PIP information, visit GOV.UK - Personal Independence Payment.

The NHS provides some mobility equipment through wheelchair services and community equipment services. NHS wheelchair vouchers can sometimes be used to top up towards a privately purchased wheelchair. Contact your GP, occupational therapist or local wheelchair service to find out what NHS funding you may be entitled to.

The Motability scheme allows people receiving the enhanced rate PIP Mobility component to lease a new vehicle, scooter or powered wheelchair using their allowance. Mobility Directory is separate from the Motability scheme.