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Mobility Directory

Help & Safety

Guidelines for using our marketplace, directory, and services safely

Important:Always inspect equipment thoroughly before purchase or collection. If you're unsure about an item's safety, consult a healthcare professional.

What We Allow

  • ✓Non-prescription mobility aids (wheelchairs, walking frames, etc.)
  • ✓Domestic mobility equipment (stairlifts, hoists, bath lifts)
  • ✓Seating and pressure relief equipment (domestic use)
  • ✓Ramps, rails, and access equipment
  • ✓Parts and accessories (batteries, chargers, tyres)

Excluded Items

For safety and legal reasons, we do not allow:

  • ✗Prescription-only medical devices
  • ✗Oxygen concentrators or medical gases
  • ✗CPAP/BiPAP machines
  • ✗Sharps or invasive medical equipment
  • ✗Life-support devices
  • ✗Items subject to safety recalls

Frequently Asked Questions

How do I list an item?
Click "List an Item" in the navigation menu and follow our simple 3-step wizard. You'll describe your item, upload photos, and set your price (or mark it as free). Free listings have no fees!
What are the listing fees?
Free items have NO listing fee. For priced items, we charge 0.5% per £1,000 bracket (rounded up). For example: £150 item = £5 fee, £1,850 item = £10 fee.
How should I clean equipment before listing?
Clean all surfaces with appropriate disinfectant. For upholstered items, use fabric cleaner. Remove any personal items or medical waste. If possible, provide sanitisation information in your listing.
How do I measure equipment for listing?
Measure length, width, and height in centimeters. For wheelchairs, include seat width and depth. For stairlifts, note the straight run or curve. Include weight capacity if known. Accurate measurements help buyers know if equipment will fit.
What if an item has a fault?
Be honest about any faults or damage in your description. Use the "Needs Attention" condition rating and clearly describe what needs fixing. Transparency builds trust!
How do I arrange safe collection?
Meet in a safe, accessible location during daylight hours. For heavy items, ensure adequate help is available. Provide clear access notes. Never share your full address publicly - only share once a collection is confirmed.
Can organisations list items?
Yes! Charities, care providers, and community groups are welcome. Select "Organization" as your seller type when listing. You can help multiple people by listing equipment you no longer need.
What about warranty and liability?
Equipment is sold as-is. Buyers should inspect items before purchase and test them if possible. Sellers should be honest about condition. We recommend both parties keep records of the transaction.
Do you deliver across the UK and Ireland?
Mobility Directory connects buyers and sellers - delivery arrangements are made directly between parties. Many sellers offer local collection, and some offer delivery within their region.
How do I list my business in the directory?
Click "List Your Business" and complete the registration form with your business details, services, and contact information. NHS and government organisations are automatically verified.
Can I list a mobility vehicle?
Yes! Use "List a Vehicle" to add wheelchair-accessible vehicles, adapted cars, or mobility-friendly transport. Include detailed information about adaptations, MOT status, and accessibility features.

Safety Checklist for Buyers

1

Inspect thoroughly

Check for cracks, wear, rust, or damage

2

Test if possible

Try moving parts, brakes, and safety features

3

Check weight limits

Ensure equipment is rated for intended user

4

Consult professionals

Ask OT or healthcare provider if unsure

5

Safe transport

Ensure item is secured properly for transport

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VAT Relief and Disability Funding

If you are disabled or have a long-term medical condition, you may be able to buy eligible mobility equipment without paying VAT. This is a saving of 20% on qualifying items. For full guidance on what qualifies, visit GOV.UK - VAT relief for disabled people.

Personal Independence Payment (PIP) and Disability Living Allowance (DLA) are non-means-tested benefits specifically intended to help with the extra costs of disability and long-term health conditions. There are no restrictions on how you spend these payments. For PIP information, visit GOV.UK - Personal Independence Payment.

The NHS provides some mobility equipment through wheelchair services and community equipment services. NHS wheelchair vouchers can sometimes be used to top up towards a privately purchased wheelchair. Contact your GP, occupational therapist or local wheelchair service to find out what NHS funding you may be entitled to.

The Motability scheme allows people receiving the enhanced rate PIP Mobility component to lease a new vehicle, scooter or powered wheelchair using their allowance. Mobility Directory is separate from the Motability scheme and lists privately owned second-hand vehicles and equipment available to purchase outright.

Selling Safely

When you list an item on Mobility Directory, you communicate with interested buyers through the platform's built-in Contact Seller messaging system. We strongly recommend using this system for all communications rather than sharing your personal phone number or email address in your listing description.

When you have agreed a collection with a buyer and are ready to share your address, do so through the message thread rather than in your public listing. Only share your home address when you are confident the transaction is genuine.

Describe items as accurately as possible in your listing. Use the platform's condition grading system and back it up with a detailed description that is honest about any faults, wear or aspects requiring attention. Include clear photographs from multiple angles.

Meet buyers in a safe, accessible location where possible, particularly for smaller items that can be transported easily. For larger items requiring a home visit, consider asking someone to be with you during the collection. Arrange collections during daylight hours.

NHS and Community Equipment

Important: Equipment loaned by the NHS or a community equipment service must be returned to the lender. It cannot be sold or donated.

Equipment that has been provided on loan by the NHS, social services, a community equipment service, an integrated community equipment store (ICES) or any other statutory health or care body does not belong to you. When that equipment is no longer needed, it must be returned to the lender. It cannot legally be sold to a third party, donated to someone else, or listed on Mobility Directory.

Common examples of NHS-loaned equipment include wheelchairs issued through a wheelchair service, hoists and slings, shower chairs, bath lifts, raised toilet seats, pressure relief mattresses and adjustable beds. NHS-owned equipment is typically labelled with a sticker or plate identifying the issuing trust, NHS board or local authority.

Mobility Directory is for privately owned equipment only. If you have any doubt about whether a piece of equipment was loaned or purchased, please check with the relevant health or care organisation before listing it on the platform.